FAQ

Frequently Asked Questions (FAQ)

1. Can I setup payments?

Yes, We are pleased to offer varying different payment plans using either the ShopPay or Affirm payment methods at checkout.

2. Where do the products ship from?

All of our products are shipped from warehouses in the USA.  This allows us to provide the ultra-fast free shipping services.

3. Are the bikes/scooters easy to assemble?

Yes, most of our products come partially/mostly assembled.  In most cases, after purchase, you will receive high-quality, easy to follow assembly videos.

4. Do you provide support?

Yes. We are happy to provide any support needed, just contact us through the website or via email and we will respond as soon as possible.

5. How fast do the bikes/scooters go?

All of our products are not toys, and are meant only for adults (18+). Please make sure to always wear proper safety gear when riding any moving object.  Most of our products can go very fast and the speed often depends greatly on conditions and usage, which is at the control of the rider. e-pedalbikes is not liable for any damages related to the use of our products. Always obey local traffic laws.

6. How large is the package the product comes in?

As stated above, all of our products come partially assembled, and nicely packed for shipping.  While each item varies, our largest item package measures approximately 30 in. x30 in. x 12in..  In most cases, the shipping company (FEDEX/UPS) will deliver the item to your doorstep.